PRIVACY POLICY

1. Who We Are

This website is operated by R.C. Adamson Ltd, a company registered in Scotland (Company No. SC677455), based in Dumfries, Dumfries & Galloway, United Kingdom.

For the purposes of UK data protection law, R.C. Adamson Ltd is the data controller for any personal information collected through this website.

If you have any questions about how we handle your data, contact us at:
ryancadamson@gmail.com  or call 07708 523 765.

2. What Information We Collect

We collect personal information only when you choose to send it to us. This happens when you fill in the enquiry form on this website. The information we may collect includes:

• Name — so we know who we're speaking to
• Phone number — so Ryan can call you back
• Location — to check whether we cover your area
• Service required — concrete grooving, hoof trimming, or freeze branding
• Message — any additional details you provide about the job

We do not collect sensitive personal data (health information, financial data, or anything in the UK GDPR special categories).

3. How We Use Your Information

We use the information you submit solely to:

• Respond to your enquiry and arrange a callback
• Provide quotes and book work
• Follow up on the job once completed, if relevant

We will not use your details to send marketing emails, sell your data to third parties, or pass your information to anyone other than the processors listed in Section 4.

Our legal basis for processing this data is legitimate interests (UK GDPR Article 6(1)(f)) — namely, responding to a direct commercial enquiry you have made to us.

4. Who Handles Your Data (Processors)

When you submit our contact form, your enquiry is processed by the following third-party services:

5. Cookies

This website uses cookies in the following categories:

You can manage or delete cookies through your browser settings. Blocking analytics cookies will not affect your ability to use this site.

6. How Long We Keep Your Data

Enquiry details sent via the contact form are retained only as long as necessary to respond to and fulfil your request. If a job is booked and completed, we may retain your contact details (name and phone number) for up to 3 years for the purposes of legitimate follow-up (e.g. repeat servicing). After this period, details are deleted.

If no job results from your enquiry, we will not retain your details beyond the initial correspondence.

7. Your Rights Under UK GDPR

Under UK data protection law you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — ask us to delete your data, subject to legal obligations
• Restriction — ask us to limit how we process your data
• Objection — object to processing based on legitimate interests
• Portability — receive your data in a structured, machine-readable format

To exercise any of these rights, email us at ryancadamson@gmail.com. We will respond within one calendar month.

8. Complaints

If you believe we have mishandled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.

ICO website: ico.org.uk
ICO helpline: 0303 123 1113

We would, however, appreciate the chance to address any concern directly before you contact the ICO. Please email us first.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be published on this page with an updated date at the top. We encourage you to check back periodically.